Shipping

  • Free shipping is available for all orders from Belgium and Netherland.
  • All countries in Europe except Belgium and Netherland, cargo fee will charge for your order, please check the cargo fees.
  • We ship to all locations within the country (or countries) in Eurpoe.
  • Orders will be shipped within 2 business days of purchase.
  • Customers will receive a tracking number via email once their order has shipped.
  • Delivery times vary depending on the shipping destination, but typically take between 2 and 10 business days.

Returns

  • Free returns for all orders.
  • Customers have 30 days from the date of received the goods to initiate a return.
  • To initiate a return, customers should contact our customer service team via email or use the return link.
  • All returned goods will be carefully checked
  • Non-defective products that are unopened, unused, and in their original packaging can be accepted for return.
  • 12-month warranty period for manufacturing defects or faults caused by the manufacturer/importer.
  • Any defects related to misuse of the product will not be covered by the warranty.
  • Bitco reserves the right to refuse the return of goods that do not comply with the conditions outlined above.
  • From another company/brand are included in the returned products, they will be destroyed without notifying the customer.